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Eugene Michael Craven |
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EDUCATION |
Madison West High School |
August 2001 - June 2005 |
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WORK EXPERIENCE |
WPS Insurance |
August 2004 - May 2005 |
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Organized and entered data from thousands of confidential insurance claims on a weekly basis. Frequent lifting up to 50 lbs when working in storage area. General office duties as needed including using copiers and scanners.
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Captel, Ultratec |
September 2005 - March 2006 |
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Used voice-over and typing to interpret phone calls for deaf or hard of hearing customers. Required to type at least 65 wpm with 97% minimum accuracy.
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Empire Photography |
September 2006 - October 2006 |
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Data entry using very basic Excel spreadsheets. Required typing 60 wpm with 100% accuracy when entering customers' orders.
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Verizon Business |
April 2007 - March 2008 |
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Live interaction with deaf or hard of hearing users through typing while simultaneously speaking to a voice user on the other end. Required to type what voice user was saying at a conversational pace while then reading to the voice user what the deaf/hard of hearing person typed. Minimum typing requirements were at least 70 wpm with 98% accuracy. Typical typing speed required 90+ wpm with 99% accuracy. Office was a very team-oriented environment. Constant explaining and guidance provided to both users about the service.
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SKILLS |
Very comfortable with computers and data entry. Able to type on average around 85 wpm with no errors. Can work well in a team while able to work quite efficiently as an individual. Enjoys working in an office environment.
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REFERENCES |
Heather ,
Office Manager
Empire Photography tel: (608) 257-2941 1911 Monroe St. Madison, WI - |
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David Leathers,
Supervisor/Lead Operator
Captel, Ultratec tel: (608) 669-4828 450 Science Drive Madison, WI - |
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Sarina Lotikar,
Supervisor
Verizon Business tel: (608) 833-3898 575 D'Onofrio Drive Madison, WI - |
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